A kind word and a willing ear are important elements in any return-to-work program; however, for maximum benefit they need to be coupled with one of several protocols that have proven effective: work rehabilitation, work conditioning, work hardening or transitional work programs.
We have three responsibilities as a workers’ compensation insurer. One is to cover the lost wages and medical costs when an employee suffers a workplace accident. Just as important, our second task is to help make our clients’ workplace as safe as possible. Third, we need to assist injured workers in their efforts to return to work as quickly as possible. We become more effective in these tasks if a client has, or can create a strong safety culture in which every employee and their outside contractors takes an active part.
In the workers’ compensation arena, shock losses often present a contentious, agonizing dilemma for an insurance company, the insurance agent and ultimately, the policyholder. The problem rests not with whether or not the loss is paid but the consequences afterward. Let me explain.
In the not so distant past, fine dining was the predominant hospitality concept. The experience was decidedly more formal and dressing up was expected. Who can forget the self-conscious patron obliged to wear one of the ill-fitting house sportcoats?
Obviously, things are much different now. Society has gotten more casual. Just think of the informality that’s become acceptable at church, the office, and with public officials. The fine dining segment has become less prevalent and casual dining has grown to be the preferred hospitality option. As the restaurant, bar and tavern (RBT) market has evolved, today’s operators have adapted to their customer’s changing expectations.
The one question all of our clients ask us at one time or another is this: “How can I be sure I pay the lowest possible premium and still receive the maximum amount of coverage?” It’s a fair question and in the case of workers’ compensation insurance, it’s harder but not impossible to answer.
Every job is assigned a class code to differentiate between the various job duties or "scope of work performed" by employees. Accident frequency, severity and other data support a particular rate (charge per $100 of remuneration) for that class. On the surface, workers’ compensation rates can seem simple and straightforward, however, looks can be deceiving. In fact, workers’ compensation rates are based on a variety of factors within a particular class code. Determining the right rate also involves more than just totaling the number of employees and the payroll associated with the work.